Privacy Policy
Last updated: 31 October 2026
This policy explains how Ozyr Online ("Ozyr", "we", "us") handles information when you visit ozyr.online or contact us through WhatsApp, Facebook Messenger, Instagram or email. Ozyr is based in Lahore, Pakistan.
Information we collect
- Messages you send us on WhatsApp or Facebook Messenger: your phone number or account ID, your profile name, the message content, and the date and time.
- Website chat: if you use the chat button on ozyr.online, the name and (optional) WhatsApp number you enter, your messages, the date and time, and your IP address (to prevent abuse). Your browser keeps a chat ID so the conversation continues when you come back.
- Information you give us directly, such as your name, email address, company and project details when you enquire about our services.
- Basic technical data our web host records automatically, such as IP address, browser type and pages visited, used for security and to keep the site running.
We do not ask for or knowingly collect payment card details, government ID numbers or other sensitive personal data through these channels.
How we use it
- To reply to your messages and enquiries.
- To provide, quote for and deliver the services you request.
- To keep a record of our conversations so we can follow up properly.
- To keep our website and systems secure.
We do not sell your information, and we do not use your messages for advertising.
WhatsApp and Meta platforms
Messages sent to our WhatsApp number are delivered through the WhatsApp Business Platform, operated by Meta Platforms, Inc. Messenger and Instagram messages are also handled by Meta. Meta processes this data under its own terms and privacy policy. We store a copy of messages in our own private, password-protected inbox so we can reply.
Google user data (Gmail)
Ozyr CRM, our inbox app at crm.ozyr.online, lets a business connect its own Gmail or Google Workspace mailbox by signing in with Google. This section explains what the app does with that Google data.
What we access. With your permission (the gmail.readonly and gmail.send scopes, plus your
email address through openid and email), the app:
- reads new messages that arrive in the connected mailbox's inbox: sender, recipients, subject, date, body and attachments;
- sends the replies, forwards and new emails your team writes in the app, from that mailbox;
- looks up a message it already imported, by its Message-ID, when you choose Refresh from mailbox.
The app does not delete, move, label or mark your Gmail messages, and does not read your contacts, calendar or Drive.
How we use it. Only to show those emails in your team's shared inbox and send your replies: listing and threading conversations, linking them to the same customer on other channels, leads, reports, and the optional AI features your team turns on (suggested replies, sorting newsletters and spam, mood and quality checks). For those AI features the relevant message text is sent to our AI provider, Groq, to produce a result for your team; it is not used to train AI models.
How we store it. Imported emails and attachments are kept in your Ozyr CRM database on our hosting provider's servers, reached only over HTTPS and only by your team's logins. The Google sign-in tokens are stored in the same database and are never shown in the app. We keep imported emails while you use Ozyr CRM; when you leave, we delete them within 30 days (see Terms).
Disconnecting. Settings → Email → Google Workspace → Disconnect deletes the stored tokens and stops all access. You can also remove access at any time at myaccount.google.com/permissions. To have imported emails deleted, use the steps under data deletion.
Limited Use. Ozyr CRM's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements. In particular, we do not use Google user data for advertising, we do not sell it, we do not use it to train general AI or machine-learning models, we do not transfer it to others except as needed to provide the features described above, for security, or to comply with the law, and no person reads it unless you ask us to for support, it is needed for security or the law requires it.
Who we share it with
We only share information with the service providers needed to run our business: Meta (WhatsApp, Messenger, Instagram) and Bird for messaging, Groq to help our team draft replies (a reply is only sent after a person reviews it) and to turn WhatsApp voice notes into text, Google and Microsoft when a business connects its Gmail or Microsoft 365 mailbox (see Google user data), and our hosting provider for the website and inbox. We may also disclose information when the law requires it.
How long we keep it
We keep messages and enquiry details for as long as they are needed to serve you, and for up to 24 months after our last contact, unless you ask us to delete them sooner or the law requires us to keep them longer.
Security
Our site and inbox use HTTPS encryption, and the inbox can only be opened with a password. No method of storage or transmission is completely secure, but we take reasonable steps to protect your information.
Your rights and data deletion
You can ask us at any time to see, correct or delete the information we hold about you, including your message history.
- Email info@ozyr.online with the subject "Data deletion request", or send "DELETE MY DATA" to us on WhatsApp or Messenger.
- Include the phone number or account name you contacted us from.
- We will delete your data from our inbox and records within 30 days and confirm when it is done.
Copies held by Meta are controlled by Meta. You can manage them in your WhatsApp or Facebook settings.
Children
Our services are for businesses and adults. We do not knowingly collect information from children under 13.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.
Contact
Ozyr Online, Lahore, Pakistan
Email: info@ozyr.online